Frequently Asked Questions

  1. What is a refurbished device?

    • The terms refurbished, pre-owned and reconditioned are used interchangeably in the market. A refurbished phone is a pre-owned handset sold by a retailer that has undergone a series of quality checks, data erasure and potential repair, to ensure its condition meets a suitable standard for resale. These standards are based on the condition of the handset, so consumers understand the quality of the product they’re looking to purchase.

  1. Where do the refurbished devices come from?

    • All our devices are certified Australian Stock.

  1. Are all the devices authentic?

    • Yes, all acquired devices are determined to be authentic prior acquisition.

  1. How does Redial grade the devices?

    • This device has undergone a 44-Point diagnostic check to ensure full functionality. Our 44-Point diagnostic check includes:

      • LCD functionality

      • A minimum of 80% battery health

      • Fully functional buttons

      • Fully Functional Wi-Fi & 4G

      • Fully Functional Cameras

      • Fully Functional Charger Port

      • Fully Functional Touch ID

      • Fully Functional Microphone and Speakers

      • Network Unlocked

  1. What are the grading conditions?

  1. What accessories come with the refurbished device?

     Device

    Your Device

    Fully functioning and ready for use out of the box! This device went through our 44-Point Check to ensure that it's in its peak performance when it arrives to you.

     

    Charging Cable and Wall Adapter

    This device comes with a compatible USB charging cable and Australian AC wall adapter.

    Box

    Only selected devices come with their original boxes and manuals. If they're not available, your device will be packaged using our standard box.

  1. What is the battery health of the refurbished devices?

    • We only sell devices that have a battery health of 80% and above.

  1. Are the devices unlocked?

    • Yes, all devices are network unlocked.

  1. Is the latest operating system available installed in the refurbished device?

    • No, we do not update the device to the latest software available as of the moment. We do recommend updating the software upon set up.

  1. I can’t find the refurbished phone I want – what should I do?

    • Subscribe to our newsletter to receive the latest news on restocks and new products.

  1. Do you offer Buy Back and Trade In services?